Refund policy
RETURN AND REFUND POLICY
Last updated: July 26, 2026
Thank you for shopping at Noble Paw House. We want you to be satisfied with your purchase. Please read this Return and Refund Policy carefully before placing an order.
This policy applies in addition to any mandatory consumer rights available under the laws of the customer’s country or jurisdiction. Nothing in this policy limits rights that cannot legally be excluded.
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30-DAY RETURN POLICY
We offer a voluntary 30-day return period.
To request a return, you must contact us within 30 calendar days after the date on which your order was delivered.
To be eligible for a voluntary return after any applicable statutory withdrawal period has expired, the product must:
• Be unused, unworn, unwashed, and in the same condition in which it was received;
• Include its original packaging, accessories, instructions, tags, and components;
• Show no signs of misuse, damage, excessive handling, pet hair, stains, odors, chewing, scratching, or alteration; and
• Be accompanied by valid proof of purchase.
The conditions above apply to our voluntary return policy and do not restrict any mandatory consumer right, including the right of withdrawal available to eligible consumers in the European Economic Area.
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HOW TO REQUEST A RETURN
Before returning any product, contact us at:
Include the following information:
• Your full name;
• Your order number;
• The product you wish to return;
• The reason for the return; and
• Clear photographs or videos if the product is damaged, defective, or incorrect.
After reviewing your request, we will provide return authorization, return instructions, and the applicable return address.
Authorized returns must be sent to:
[VALID RETURN ADDRESS]
Do not return products to the address shown on a shipping label, to the manufacturer, to a supplier, or to any other address unless we have specifically authorized that address in writing.
Products returned without prior authorization, sent to an incorrect address, or sent cash on delivery may be refused and may not qualify for a refund.
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RETURN SHIPPING COSTS
Change-of-mind returns
When a customer returns a product because they changed their mind, ordered the wrong size or variant, no longer want the product, or made an ordering mistake, the customer is responsible for the direct cost of return shipping and suitable packaging, unless applicable law requires otherwise.
Original shipping charges are not refundable for voluntary change-of-mind returns, except where required by applicable law.
Damaged, defective, or incorrect products
If a product arrives damaged, defective, materially different from its description, or different from the product ordered, contact us promptly at support@noblepawhouse.com.
Please provide clear photographs or videos of:
• The product;
• The damage or defect;
• The packaging;
• The shipping label; and
• Any incorrect item received.
If we confirm that the product is damaged, defective, or incorrect, Noble Paw House will provide an appropriate solution in accordance with applicable law. This may include replacement, repair, partial refund, full refund, or reimbursement of reasonable return shipping costs.
Do not discard the product or its packaging until we have completed our assessment or instructed you to do so.
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RETURN SHIPPING RESPONSIBILITY
Customers are responsible for packaging returned products securely.
We strongly recommend using a tracked shipping service and retaining proof of postage.
Noble Paw House is not responsible for a return that is lost, damaged, delayed, or delivered to the wrong address because the customer:
• Used an untracked shipping service;
• Entered an incorrect return address;
• Failed to follow the return instructions;
• Used inadequate packaging; or
• Returned the product without authorization.
This does not apply where the return shipping method was arranged directly by Noble Paw House or where applicable law places responsibility on us.
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INSPECTION OF RETURNS
After receiving a returned product, we will inspect it and inform you whether the refund has been approved, partially approved, or rejected.
A voluntary return may be rejected or reduced if the product:
• Has been used beyond what is reasonably necessary to inspect it;
• Is damaged, incomplete, altered, washed, stained, or contaminated;
• Contains pet hair, odors, bite marks, scratches, or signs of prolonged use;
• Is missing packaging, accessories, instructions, components, or tags;
• Was damaged because it was inadequately packaged for return;
• Is not the product originally purchased from Noble Paw House; or
• Was returned outside the applicable return period.
Any deduction will be proportionate to the loss in value and will not affect rights that cannot legally be restricted.
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REFUNDS
If a refund is approved, it will be issued to the original payment method.
We will normally initiate an approved refund within 10 business days after receiving and inspecting the returned product.
After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Noble Paw House does not control the processing times of banks or payment providers.
If more than 15 business days have passed since we confirmed that your refund was issued, contact us at:
We cannot issue a refund to a different payment method, bank account, card, or person unless required by law or technically necessary because the original payment method is no longer available.
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PARTIAL REFUNDS
Where permitted by applicable law, we may issue a partial refund if a returned product has lost value because of handling, use, damage, missing components, or failure to follow the return instructions.
We will explain any deduction when communicating the outcome of the return.
No deduction will be made where the loss or damage was caused by Noble Paw House, the shipping carrier engaged by us, a defective product, or another matter for which we are legally responsible.
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CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order.
We will attempt to assist, but we cannot guarantee that an order can be cancelled or modified after it has been confirmed, processed, packed, or transferred for fulfilment.
An order that has already shipped cannot normally be cancelled. After receiving it, the customer may request a return under this policy.
If we successfully cancel an order before shipment, the refund will be issued to the original payment method.
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EXCHANGES
We do not guarantee direct exchanges because product availability can change.
The quickest way to obtain another size, color, or product is usually to:
• Request a return for the original product; and
• Place a new order for the preferred product.
A replacement for a damaged, defective, or incorrect product will be handled separately and does not require the customer to place a new paid order where we confirm responsibility.
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SALE AND DISCOUNTED PRODUCTS
Products purchased during a sale, promotion, or discount are eligible for return under the same conditions as regularly priced products.
The fact that a product was discounted does not, by itself, remove a mandatory right of return, withdrawal, repair, replacement, price reduction, or refund.
Any refund will be based on the amount actually paid for the product after discounts, promotional codes, or store credit.
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NON-RETURNABLE PRODUCTS
The following products may not be eligible for voluntary return, except where they are defective, damaged, incorrect, or applicable law provides otherwise:
• Products made to order or clearly personalized for the customer;
• Perishable products or products that deteriorate or expire rapidly;
• Gift cards, except where return or refund is required by law;
• Sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed, where this exception is permitted by applicable law;
• Products that have been used, washed, chewed, scratched, contaminated, altered, or damaged after delivery;
• Products returned without all essential components; and
• Products identified as final sale before the order was placed, but only where such a restriction is lawful.
Please contact us before purchasing if you are uncertain whether a product is eligible for return.
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BUNDLES, SETS, AND MULTI-BUY OFFERS
Products purchased as part of a bundle, set, “buy one get one” offer, multi-buy promotion, or other combined offer must normally be returned together to receive a full refund.
If only part of an offer is returned, we may recalculate the order based on the normal price of the products retained and refund the remaining eligible amount.
This does not restrict mandatory consumer rights.
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GIFTS
Refunds are normally issued to the original purchaser through the original payment method.
If a product was marked as a gift when purchased and a separate gift-return system was offered, the recipient may be eligible for store credit instead of a refund.
Contact support@noblepawhouse.com before returning a gift.
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REFUSED AND UNDELIVERABLE ORDERS
If an order is returned because:
• The customer refused delivery without a legally valid reason;
• The shipping address was incorrect or incomplete;
• The customer failed to collect the package;
• Delivery attempts were unsuccessful because the customer was unavailable; or
• Customs charges lawfully payable by the customer were refused,
we may deduct reasonable, documented shipping, return, customs, handling, or carrier costs from the refund, where permitted by law.
No deduction will apply where the failed delivery was caused by Noble Paw House, our fulfilment partner, or a carrier for whom we are responsible.
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ORDERS MARKED AS DELIVERED
If tracking shows that an order was delivered but you cannot locate it:
• Check the delivery location, mailbox, entrance, safe place, and surrounding area;
• Ask members of your household or neighbors;
• Verify that the shipping address on the order is correct; and
• Contact the carrier for delivery confirmation.
Then contact us promptly at support@noblepawhouse.com.
We will review the available tracking and delivery information. The appropriate resolution will depend on the circumstances, carrier findings, and applicable law.
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EUROPEAN ECONOMIC AREA RIGHT OF WITHDRAWAL
This section applies to eligible consumers in the European Union, Iceland, Liechtenstein, and Norway, without prejudice to any stronger rights available under national law.
Right to withdraw
An eligible consumer generally has the right to withdraw from an online purchase without providing a reason within 14 days after receiving the product.
For an order containing multiple products delivered separately, the withdrawal period generally begins when the final product is received.
To exercise this right, the customer must send a clear statement of withdrawal to:
The notice must be sent before the 14-day withdrawal period expires.
The customer does not need to use a specific form, provided the communication clearly identifies:
• The customer;
• The relevant order;
• The product or products concerned; and
• The decision to withdraw from the purchase.
Returning the products
After notifying us of the withdrawal, the customer must return the products without undue delay and no later than 14 days after communicating the decision to withdraw.
The approved return address and instructions will be provided after the withdrawal request is received.
The customer is responsible for the direct cost of returning the products, unless:
• We agreed to pay those costs;
• We failed to inform the customer before purchase that the customer would be responsible for them; or
• Applicable law requires us to pay them.
Product inspection and reduction in value
The customer may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning, in a similar way to how the product could be inspected in a physical shop.
The customer may be responsible for a reduction in value caused by handling beyond what is reasonably necessary for that inspection.
Reimbursement
After a valid withdrawal, we will reimburse eligible payments received from the customer, including the cost of the least expensive standard delivery method offered for the order.
Additional delivery costs resulting from the customer selecting an express, premium, or more expensive delivery method are not refundable unless required by law.
The reimbursement will be made through the original payment method without undue delay and no later than 14 days after we are informed of the withdrawal.
We may withhold reimbursement until:
• We receive the returned products; or
• The customer provides satisfactory evidence that the products have been returned,
whichever occurs first.
Exceptions
The statutory right of withdrawal may not apply to certain products, including:
• Products made to the customer’s specifications or clearly personalized;
• Products that deteriorate or expire rapidly; and
• Sealed products unsuitable for return for health-protection or hygiene reasons after the seal has been removed,
where the relevant legal exception applies.
Statutory conformity rights
The right of withdrawal is separate from the customer’s legal rights concerning products that are defective, damaged, incorrect, or not as described.
Nothing in this policy restricts the statutory guarantee or conformity rights available to consumers under applicable law.
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UNITED STATES AND OTHER INTERNATIONAL CUSTOMERS
Customers outside the European Economic Area may request a voluntary return within the 30-day period described in this policy.
Eligibility, return shipping responsibility, inspection requirements, and refund conditions will be governed by this policy and any mandatory law applicable to the transaction.
Original shipping charges, customs duties, import taxes, and brokerage fees are not normally refundable for voluntary change-of-mind returns, unless applicable law requires otherwise.
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CHARGEBACKS AND PAYMENT DISPUTES
Please contact us at support@noblepawhouse.com before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
This request does not prevent a customer from exercising any legal right to dispute an unauthorized or incorrect transaction.
Submitting a chargeback does not automatically cancel an order or replace the return process. We may provide order records, tracking information, communications, and other relevant evidence to the payment provider.
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CHANGES TO THIS POLICY
We may update this Return and Refund Policy to reflect changes to our operations, products, legal obligations, or return procedures.
The current version will be published on this page with its latest revision date.
Changes will not unlawfully reduce rights that already apply to an order placed before the updated policy took effect.
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CONTACT US
For return, refund, cancellation, damaged-product, or order-related questions, contact:
Noble Paw House
Email: support@noblepawhouse.com
Phone: +351 926 001 303
Website: https://noblepawhouse.com
Business address:
[VALID BUSINESS ADDRESS]
Authorized return address:
[VALID RETURN ADDRESS]
Returns must not be sent until written authorization and return instructions have been provided.